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Why is a member of my troop showing 'In Progress' in Member Community?

When a volunteer is "In Progress" it means that she/he has been sent the invitation to complete the background check but it hasn't been completed.  Either the volunteer has not clicked on the link to do it or they have, and it hasn't been completed by the vendor who does them. Once the volunteer submits the request it should take just a couple of days to complete and you will see the new expiration date on your roster. 

Of course, if the volunteer has questions or difficulties with the process have them contact customercare@citrus-gs.org

 

 

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